Website & Services
Terms & Conditions
These Terms govern your use of The NYC Life Coach website and, together with any applicable written service agreement, your purchase or use of our consultations, coaching, programs, and related services.
Important: These website Terms are not a substitute for a signed coaching, corporate-services, proposal, invoice, booking, or program agreement. If a specific written agreement conflicts with these Terms, the specific written agreement controls for that service.
Agreement and scope
These Terms & Conditions (“Terms”) are an agreement between you and The NYC Life Coach (“we,” “us,” or “our”). They apply when you access thenyclifecoach.com (the “Site”), contact us through the Site, schedule a consultation, purchase a service, or participate in coaching, programs, events, or related offerings.
By using the Site, you agree to these Terms. If you purchase or participate in a service, you also agree to the written terms presented for that service. If you do not agree, do not use the Site or purchase the affected service.
Nothing in these Terms limits rights or remedies that cannot lawfully be waived under applicable consumer-protection or other mandatory law.
Eligibility and Site use
You must be at least 18 years old and legally able to enter into a binding agreement to purchase services. If you use the Site or arrange services on behalf of an organization, you represent that you have authority to bind that organization.
You may use the Site only for lawful, personal, or legitimate business purposes. You may not:
- Interfere with the Site’s operation, security, or availability, or attempt to gain unauthorized access to any system or data.
- Use automated tools to scrape, copy, harvest, or extract Site content or personal information without our written permission.
- Transmit malicious code, impersonate another person, provide materially false information, or use the Site to violate another person’s rights.
- Copy, republish, sell, or exploit Site content except as expressly permitted by these Terms or applicable law.
The coaching relationship
Coaching is a collaborative, goal-oriented process. The coach may provide questions, observations, educational resources, accountability, and strategies intended to support the client’s own thinking and action. The client remains responsible for choices, decisions, actions, and results.
The scope, format, schedule, fees, confidentiality expectations, and other terms of paid services are set out in the applicable written agreement, proposal, invoice, or booking terms. Coaching does not create a fiduciary, employment, partnership, agency, or joint-venture relationship.
We may decline a prospective engagement when we reasonably believe the requested service is outside our scope, a conflict exists, or coaching is not an appropriate fit.
Professional-advice and emergency disclaimer
Coaching and Site content are educational and informational. They are not psychotherapy, mental-health treatment, medical care, legal advice, tax advice, investment advice, financial planning, or another licensed professional service. No diagnosis, treatment, or professional-client relationship of that kind is created.
Consult qualified professionals about medical, mental-health, legal, tax, financial, or other regulated matters. Do not disregard professional advice or delay seeking it because of information received through the Site or coaching.
Not an emergency service. The Site, email, and coaching channels are not monitored for emergencies. If you or another person may be in immediate danger, call 911 or your local emergency number. In the United States, call or text 988 for the Suicide & Crisis Lifeline.
Bookings, rescheduling, and cancellations
Appointment availability, duration, location, and price are shown in the booking flow or applicable written agreement. A booking is confirmed only when you receive confirmation from us or our scheduling provider.
Unless different written terms are provided for a particular service, please reschedule or cancel at least 24 hours before the scheduled start time. A late cancellation or missed paid appointment may be treated as used and may be nonrefundable to the extent permitted by law. A missed complimentary consultation may not be automatically rebooked.
If we need to cancel or reschedule, we will make reasonable efforts to notify you and offer a replacement time or another remedy appropriate to the circumstances. We are not responsible for reasonable schedule changes caused by events beyond our control.
Online, telephone, and in-person services depend on timely attendance and, for remote sessions, a suitable device, internet connection, and private setting. Unless we agree otherwise, you are responsible for your own travel, technology, and related costs.
Fees, payments, refunds, and billing concerns
Current fees and payment schedules are stated in the booking flow, invoice, proposal, or service agreement. You authorize our payment provider to charge the payment method you submit for amounts that are due. You are responsible for accurate billing information and any taxes or charges identified before purchase.
Except where a specific written agreement states otherwise, payments are due when indicated. Services already delivered, completed sessions, and late-cancelled or missed appointments are generally not refundable. Prepaid packages, programs, deposits, and unused sessions are governed by the refund, expiration, cancellation, and transfer terms disclosed before purchase. All policies remain subject to applicable law.
If you believe a charge is incorrect, contact us promptly at info@thenyclifecoach.com so we can review it. Nothing in these Terms prevents you from exercising a lawful billing-dispute or consumer right. Knowingly making a false or fraudulent payment claim may violate these Terms and applicable law.
Programs and client responsibilities
To support the coaching process, we may offer exercises, reflections, action steps, questionnaires, or preparation between sessions. Unless your service agreement says otherwise, these activities are invitations rather than mandatory assignments. Your level of participation may affect the value you receive.
You agree to participate honestly, communicate material scheduling or service concerns, respect reasonable boundaries, and avoid conduct that is abusive, discriminatory, threatening, harassing, unlawful, or disruptive. You are responsible for deciding whether and how to act on information discussed during coaching.
Group programs and events may include participation by other clients. You agree to respect their privacy and not record, publish, or disclose another participant’s identity, statements, materials, or personal information without permission.
Results, testimonials, and informational content
Results vary based on individual circumstances, goals, decisions, effort, timing, market conditions, and factors outside our control. We do not promise or guarantee a particular personal, professional, relationship, health, career, income, business, or financial outcome.
Testimonials, media mentions, examples, and client stories describe individual experiences. They are not promises that another person will achieve the same or similar result. Where a testimonial reflects an unusual or non-typical outcome, it should not be understood as representative of what every client can expect.
Site content may become outdated and is provided for general information. You should independently evaluate information before relying on it for an important decision.
Intellectual property and permitted use
The Site and our original text, graphics, branding, program names, frameworks, worksheets, recordings, downloads, course materials, and other content are owned by or licensed to The NYC Life Coach and are protected by intellectual-property laws.
We grant you a limited, revocable, nonexclusive, nontransferable license to access the Site and use materials provided to you for your own personal or internal business use. You may not reproduce, publish, distribute, modify, create derivative works from, sell, license, publicly display, upload to a shared repository, or use our materials to train an artificial-intelligence system without prior written permission, except where applicable law expressly permits the use.
You may not record, livestream, transcribe, or use an automated meeting assistant or similar tool during a private or group session without the advance knowledge and express permission of everyone affected. Any permission may be subject to additional written conditions.
“The NYC Life Coach,” associated branding, and Site presentation may not be used in a way that suggests sponsorship, endorsement, or affiliation without permission.
Third-party services and links
The Site or our services may link to or use third-party providers for hosting, scheduling, payment processing, video meetings, analytics, maps, social media, or other functions. Third parties operate under their own terms and privacy practices, and we do not control their availability, content, security, or conduct.
A link, reference, or integration does not necessarily mean that we endorse or guarantee the third party. Review the provider’s terms and privacy information before using its services. To the extent permitted by law, your dealings with a third party are between you and that provider.
Privacy, confidentiality, and electronic communications
Our collection and use of personal information through the Site are described in our Privacy Policy. Additional confidentiality terms may apply under a signed coaching or corporate-services agreement.
Although we take reasonable measures to protect communications, ordinary email, text messaging, video calls, and internet transmissions cannot be guaranteed to be completely secure. Do not send highly sensitive or emergency information through general Site forms or unsecured email.
When you provide contact information, you authorize us to send service-related communications such as appointment confirmations, scheduling notices, invoices, and responses to your requests. Marketing communications are subject to the preferences and opt-out methods stated in the message and our Privacy Policy.
Disclaimers and warranties
To the fullest extent permitted by law, the Site and general Site content are provided “as is” and “as available.” We do not warrant that the Site will always be uninterrupted, error-free, secure, complete, or current, or that every defect will be corrected.
To the fullest extent permitted by law, we disclaim implied warranties relating to the Site and services, including merchantability, fitness for a particular purpose, title, and noninfringement. These disclaimers do not exclude any express commitment in a specific written agreement or any warranty or right that applicable law does not permit us to exclude.
Limitation of liability
To the fullest extent permitted by law, The NYC Life Coach and its owner, personnel, contractors, and representatives will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, opportunities, goodwill, or data, arising from or related to the Site or services, even if advised that such damages may occur.
To the fullest extent permitted by law, our aggregate liability for a claim relating to a paid service will not exceed the amount you paid us for the service giving rise to the claim during the six months before the event giving rise to liability. For a claim based solely on free use of the Site, aggregate liability will not exceed US $100.
These limits do not apply to liability that cannot legally be limited or excluded, including where applicable liability for fraud, willful misconduct, gross negligence, or death or personal injury caused by negligence. Some jurisdictions do not allow certain exclusions or limitations, so some provisions may not apply to you.
Suspension and termination
You may stop using the Site at any time. A coaching or program engagement may be ended according to its specific written agreement.
We may restrict Site access or suspend or terminate a service for material nonpayment, material breach, unlawful or unsafe conduct, harassment, misuse of intellectual property, a conflict of interest, or another reasonable basis stated in the applicable agreement. When reasonable under the circumstances, we will provide notice and an opportunity to address the issue. Immediate action may be taken when needed to protect safety, security, legal rights, or other people.
Termination does not eliminate payment obligations already incurred. Provisions that by their nature should continue—including payment, intellectual-property, privacy, disclaimer, liability, and general legal provisions—survive termination.
Governing law and general terms
Governing law and courts
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules. Subject to any mandatory law that gives you a different right, claims relating to these Terms will be brought in the state or federal courts located in New York County, New York, and the parties consent to those courts’ jurisdiction.
Changes to these Terms
We may revise these Terms to reflect changes in our services, business practices, technology, or legal obligations. The “Effective” date identifies the current version. Material changes apply prospectively unless law requires otherwise. Your continued use of the Site after revised Terms are posted means you accept the revised Terms; separate notice or consent will be provided when required by law or an applicable agreement.
Assignment, severability, and waiver
You may not assign your rights or obligations under these Terms without our written permission. We may assign these Terms in connection with a business reorganization, sale, or transfer, subject to applicable law. If a provision is held unenforceable, it will be limited or removed only to the extent necessary, and the remaining provisions will continue in effect. A delay in enforcing a provision is not a waiver.
Entire agreement and interpretation
These Terms, the Privacy Policy, and any applicable written service terms form the agreement concerning the subject matter they cover. Headings are for convenience and do not change meaning. “Including” means “including without limitation.” Electronic acceptances and records may be used to the extent permitted by law.
Contact us
Questions about these Terms, a booking, or a billing concern may be directed to:
1115 Broadway, 10th Floor
New York, NY 10010